Privacy policy

Privacy Policy

Last updated: May 2026

1. Introduction

Kate’s Treasures15 is committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under UK data protection law.

We operate as a UK sole trader and provide products and services to customers throughout the United Kingdom and selected international destinations.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name and contact details
  • Shipping and billing addresses
  • Email address and telephone number
  • Order history
  • Pet information if you choose to share it with us

Important: Payment information is processed securely by our payment providers. We never store your full card details.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Provide shipping and complete customs documentation where required
  • Communicate with you about your purchases
  • Provide customer support
  • Send marketing communications where you have given consent
  • Manage customer extras such as pet birthday details where applicable
  • Meet legal and accounting obligations

Our lawful basis for processing includes contract performance, legal obligation, legitimate interests, and consent where required.

4. Shipping and International Orders

We ship within the United Kingdom and to selected European countries using Royal Mail Tracked International for eligible items.

For international orders, we share the necessary shipping details with Royal Mail to complete delivery and customs declarations where required.

For full details, please see our International Shipping page.

5. Data Protection

We use appropriate measures to protect your data, including secure hosting, limited access to personal information, and trusted third party providers.

UK GDPR Compliance

Kate’s Treasures15 complies with UK GDPR and the Data Protection Act 2018.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data where legally permitted
  • Object to processing in certain circumstances
  • Withdraw consent for marketing at any time

You can also lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled incorrectly.

7. Cookies and Tracking

We use cookies to support checkout functionality, improve your browsing experience, and understand how visitors use the website.

You can manage cookie preferences through your browser settings or any cookie banner presented on our website.

8. Third Party Services

We use trusted third party providers to operate our business. These providers process data only as required to deliver their services.

  • Shopify for website hosting and order processing
  • Shopify Payments and PayPal for payment processing
  • Royal Mail for shipping
  • Email service providers for customer communications and newsletters
  • Partner brands including VivaMK and Imperial Candles where applicable

9. Data Retention

We retain order and transaction records for as long as required for accounting and legal purposes.

Marketing data is retained only while you remain subscribed, unless we are legally required to keep certain records for longer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

11. Contact Us

Email: contact@katestreasures15.co.uk

Website: katestreasures15.co.uk

Giving Back

20% of every website order supports Arundawn Dog Rescue.

Thank you for supporting Dad’s Collection, our small family business, and rescue dogs through Arundawn Dog Rescue.

© 2026 Kate’s Treasures15. All content is copyrighted. Please do not copy without permission.

Policy effective May 2026