Privacy policy

Privacy Policy

Last updated: July 2026

Your Privacy Matters

At Kate's Treasures15, we believe trust is just as important as the treasures we sell. As a small UK family business, we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains what information we collect, why we collect it and how we use it.

What Information We Collect

When you place an order, contact us or subscribe to our newsletter, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number (if provided)
  • Order and payment information
  • Information you choose to provide when contacting us

We do not store your full payment card details. Payments are processed securely by trusted payment providers.

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Contact you regarding your purchase
  • Provide customer support
  • Process returns or refunds
  • Improve our website and customer experience
  • Send newsletters and special offers (only if you have chosen to receive them)
  • Meet our legal and tax obligations

We only collect the information we genuinely need to provide our services.

Keeping Your Information Safe

We take appropriate security measures to protect your personal information.

Our website uses secure SSL encryption to help protect your information, and we work only with trusted service providers who meet recognised security standards.

Sharing Your Information

We never sell your personal information.

Your information is only shared where necessary, including:

  • Delivery companies to send your order
  • Secure payment providers to process payments
  • Website service providers who help operate our store
  • Government or legal authorities where required by law

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember items in your basket
  • Improve website performance
  • Understand how visitors use our website
  • Provide relevant marketing where appropriate

You can manage or disable cookies through your browser settings at any time.

Marketing Emails

If you subscribe to our newsletter, we may occasionally send:

  • New product updates
  • Exclusive offers
  • Promotions
  • Business news
  • Charity updates

You can unsubscribe at any time using the unsubscribe link included in every email.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your information where appropriate
  • Restrict or object to certain processing
  • Withdraw marketing consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Kate's Treasures15
📧 contact@katestreasures15.co.uk
🌐 www.katestreasures15.co.uk

Thank you for trusting Kate's Treasures15. Every order supports a small UK family business built on honesty, care and giving treasured items a second chapter.