Privacy Policy

Effective from 11 September 2026

Your privacy matters to us. Kate's Treasures15 is a small UK family business, and we believe your personal information should be treated with the same care and respect as your order.

Kate's Treasures15 is the data controller for personal information collected through this website and through direct communication with our business.

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Information We May Collect

When you browse the website, place an order, contact us, create an account, provide personalisation information or subscribe to our emails, we may collect information such as:

• Your name and contact details
• Your billing and delivery address
• Your email address and telephone number where provided
• Your order history and purchase information
• Personalisation information supplied with an order
• Messages and correspondence you send to us
• Return, refund and customer service information
• Your newsletter subscription and marketing preferences
• Information used to recognise and apply subscriber benefits
• Website activity, device and browser information
• Approximate location and Internet Protocol address
• Information collected through cookies and similar technology

How We Use Your Information

We may use personal information to:

• Process, prepare and deliver orders
• Create personalised products using the information you provide
• Send order confirmations, dispatch updates and important service messages
• Contact you when we need information to complete your order
• Provide customer service and respond to enquiries
• Manage cancellations, returns, replacements and refunds
• Recognise active newsletter subscribers and apply subscriber benefits where appropriate
• Maintain accurate records of newsletter subscription and unsubscribe requests
• Prevent fraud, misuse and unauthorised transactions
• Maintain required business, financial and tax records
• Understand and improve how our website is used
• Improve products, services and customer experience
• Send marketing where you have chosen to receive it
• Meet legal and regulatory obligations
• Establish, exercise or defend legal claims where necessary

Our Lawful Bases

Where we rely on consent, you can withdraw it at any time. This does not affect processing that took place before consent was withdrawn.

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Shopify & Our Online Store

Our online store is hosted through Shopify, which provides the ecommerce platform used to display products, operate the checkout and manage customer orders.

Information submitted through the website may therefore be processed by Shopify and services supporting the operation of our store.

Shopify may also process certain information for its own purposes in accordance with its own privacy information and applicable data protection responsibilities.

Who We May Share Information With

We do not sell or rent your personal information.

We may share only the information reasonably necessary with trusted organisations that help us operate Kate's Treasures15, including:

• Shopify and website service providers
• Payment processors and fraud prevention services
• Delivery and logistics providers
• Service providers involved in processing, preparing or delivering orders
• Email and newsletter services
• Website analytics and performance services
• Professional advisers such as accountants, insurers or legal advisers
• Government, regulatory, tax or law enforcement authorities where legally required

We provide only the information reasonably required for the relevant purpose and expect organisations processing information on our behalf to protect it appropriately.

Personalised Products

When ordering a personalised product, you may provide names, dates, messages or other wording required for the item.

We use this information to process and create the personalised product, contact you if clarification is required and maintain an appropriate order record.

Please do not provide sensitive personal information that is not required for the product.

Cookies & Website Analytics

Our website uses cookies and similar technology to keep the website and checkout working, remember basket contents and preferences, maintain security and understand website performance.

Depending on your cookie choices, analytics services may collect information such as device type, browser, approximate location, pages visited, referring website and interactions with the store.

Where consent is required, optional analytics and marketing cookies will not be used unless you choose to allow them.

You can review or change your cookie choices using the cookie settings provided on the website or through your browser settings.

Marketing Emails & Subscriber Benefits

If you choose to subscribe, we may send occasional emails about new products, business news, website updates, subscriber benefits, offers, promotions, seasonal information and causes supported by Kate's Treasures15.

Your subscriber status may also be linked to your email address so that any benefits associated with an active subscription can be recognised when you shop through the Kate's Treasures15 website.

Subscriber benefits may change from time to time and, where applicable, will be subject to any terms or eligibility requirements shown with the relevant offer or benefit.

You can unsubscribe from marketing at any time using the unsubscribe link within our emails or by contacting us. If you unsubscribe, marketing emails will stop and benefits linked to an active newsletter subscription may no longer apply.

Unsubscribing from marketing does not prevent us from sending essential messages concerning an order, dispatch, refund or customer service enquiry.

External Websites & Affiliate Links

Our website may contain links to external websites, social media pages or retailers.

When you follow an external link, you leave the Kate's Treasures15 website and the external organisation becomes responsible for its own website, transactions and privacy practices.

An external retailer may use cookies or similar technology to record that you reached its website through our link and, where applicable, calculate commission due to Kate's Treasures15.

International Processing & Transfers

Although the Kate's Treasures15 website accepts orders for UK delivery only, some technology and service providers used to operate the website may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal safeguards and data protection measures will be used where required by applicable law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, fraud prevention and customer service obligations.

Order and transaction records may need to be retained for several years to meet financial and legal record keeping requirements.

Customer service correspondence may be retained where necessary to maintain an accurate record of an order, complaint, return or legal issue.

When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably possible.

Keeping Your Information Safe

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website uses secure connections and access to customer and order information is limited to legitimate business purposes.

No internet or electronic storage system can be guaranteed to be completely secure, but we take privacy and data protection seriously and respond appropriately to suspected incidents.

Children's Privacy

Our website and products are intended for adults making purchases. We do not knowingly collect personal information directly from children for the purpose of creating customer accounts or completing orders.

A parent or responsible adult should place an order intended for a child.

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Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information where there is no lawful reason to keep it
• Ask us to restrict certain uses of your information
• Object to certain processing
• Ask to receive information in a portable format where applicable
• Withdraw consent where processing relies upon consent
• Object to direct marketing at any time
• Complain to the Information Commissioner's Office

These rights are not absolute and legal exceptions may apply. We may need to confirm your identity before completing a request.

We do not normally charge for responding to a data protection request. A reasonable fee may be permitted where a request is clearly unfounded, repetitive or excessive.

Complaints

If you have a concern about how we use your personal information, please contact Kate's Treasures15 first and we will do our best to investigate and resolve it.

You also have the right to complain to the Information Commissioner's Office, the UK regulator responsible for data protection.

Changes to This Policy

We may update this Privacy Policy when our website, services, legal obligations or service providers change. The latest version will be published on this page with the date it takes effect.