Cancellation policy
Cancellation Policy
Effective: July 2026
Before Dispatch
If your order has not yet been dispatched, you can cancel it free of charge.
- Email contact@katestreasures15.co.uk
- Please include your order number and the email address used at checkout
If the order has not already been dispatched, we will cancel it and issue a full refund to your original payment method.
Refunds are usually processed within 2 to 5 working days, although the time taken for the funds to appear may depend on your bank or payment provider.
After Dispatch
Once an order has been dispatched, it can no longer be cancelled. However, eligible items can still be returned under our Returns & Refunds Policy.
You have 14 days from delivery of the last item in your order to notify us that you would like to make a return. After notifying us, you then have a further 14 days to send the item back.
Please note: Return postage remains the customer’s responsibility for change-of-mind returns unless otherwise stated. This does not affect your statutory rights where an item is faulty, damaged, incorrect, or not as described.
Full details can be found within our Returns & Refunds Policy.
Order Processing
Orders are usually processed within 1 to 2 working days, Monday to Friday, excluding bank holidays.
Once dispatched, tracking details are emailed automatically. If you are unsure whether your order has already been sent, simply contact us and we will happily check for you.
Damaged, Faulty, or Misdescribed Items
If your item arrives damaged, faulty, or not as described, please contact us as soon as possible. Contacting us within 48 hours helps us investigate quickly and raise a courier claim where required, but your statutory rights are not limited to this timeframe.
Clear photographs of the item and outer packaging help us resolve issues as quickly as possible.
- We may arrange a replacement where possible
- Where appropriate, a full refund will be issued
- If return shipping is required for a faulty, damaged, incorrect, or misdescribed item, we will cover the reasonable return cost
Wrong Item Received
If you receive the wrong item, please contact us as soon as possible so we can put things right.
We will arrange a return or collection where needed and either send the correct item or issue a full refund.
Digital Gift Cards
Digital Gift Cards cannot normally be cancelled or refunded once supplied, except where required by law. Please double-check the recipient’s email address before completing your order.
Partner Brand Orders
Some products or links featured on Kate’s Treasures15 may connect you with carefully chosen partner brands, including VivaMK, Oriflame Sweden, and other trusted brands that genuinely fit the Kate’s Treasures15 community.
Where an order is placed directly with a partner brand, that purchase follows the cancellation, return, refund, delivery, and privacy policies of the supplier or brand involved.
If you are unsure who fulfils your order, simply email us and we will happily point you in the right direction.
Need Help?
Email contact@katestreasures15.co.uk
You’ll be speaking directly to Kate, not a call centre. We aim to reply within 24 hours, Monday to Friday, and will always do our best to help.
20% of every website order supports Arundawn Dog Rescue.
Every order helps keep Dad’s legacy alive while supporting rescue dogs waiting for their forever homes. Thank you for supporting our small family business and helping dogs like Arya get the second chance they deserve.
Policy effective July 2026
