Cancellation policy


While we don't currently offer subscriptions, pre-orders, or try-before-you-buy options, we're considering these for the future. Here's how cancellations would work if we implement these services:

 

Subscriptions

If we introduce subscription products:

  • You'll receive regular deliveries based on your selected frequency
  • Your payment method will be securely stored for future charges
  • You'll be able to cancel anytime before the next billing cycle
  • Cancellation options will include a link in your confirmation email or contacting us directly

 

Pre-Orders

If we offer pre-order items:

  • Full payment would be taken at the time of purchase to reserve your item
  • You could cancel before dispatch by contacting us
  • Once shipped, our standard Return Policy would apply

 

Try Before You Buy

If we introduce a try-before-you-buy option:

  • Your payment method would be authorized but not charged at checkout
  • You'd have a specified trial period to decide if you want to keep the item
  • Items not returned by the end of the trial would be fully charged
  • Returns would need to meet our standard conditions (unworn/unused with tags)

 

📝 Need Assistance?

If you have any questions about our current or future purchasing options, please contact us at contact@katestreasures15.co.uk - we're always happy to help!

Thank you for supporting our small business! Remember, 10% of every purchase is donated to Clymping Dog Sanctuary.