Frequently Asked Questions

Frequently Asked Questions

Shopping with a small independent business should feel personal, straightforward and reassuring.

Here you will find answers to some of the questions customers ask most often about Kate's Treasures15, Dad's Collection, delivery and ordering.

Still Need Help?

Email contact@katestreasures15.co.uk. You will be speaking directly to Kate.


About Kate's Treasures15

What is the story behind Kate's Treasures15?

Kate's Treasures15 began with Dad's personal collection of films, world cinema, books, CDs and other treasures gathered over many years.

Dad was an actor and scriptwriter with a lifelong love of cinema and storytelling. After losing him, I wanted his collection to continue being appreciated rather than simply being packed away and forgotten.

The number 15 comes from Dad's birthday, keeping his memory at the heart of the business.

Who runs Kate's Treasures15?

I'm Kate, and I run Kate's Treasures15 as a small independent family business.

Arya, our rescue Staffordshire Bull Terrier, has also appointed herself Chief Drama Officer and appears throughout the website with the occasional review and observation.

Who am I buying from?

Products ordered and paid for through the Kate's Treasures15 checkout are sold by Kate's Treasures15, unless an individual page clearly states that the purchase takes place on another website.


Discounts & Offers

Do new customers receive a discount?

Yes. New customers can receive 10% off their first Kate's Treasures15 website order over £10.

Any conditions applying to the offer will be shown with the relevant promotion.

Can discounts be combined?

Discounts cannot normally be combined unless they have specifically been set up to work together. The discount or combination accepted at checkout will apply.

Dad's Collection Multi Buy

Buy 2 qualifying Dad's Collection items: Save 10%

Buy 3 qualifying Dad's Collection items: Save 15%

Buy 4 or more qualifying Dad's Collection items: Save 20%


Supporting Arundawn Dog Rescue

How does my order support Arundawn Dog Rescue?

20% of every order placed directly through the Kate's Treasures15 website supports Arundawn Dog Rescue.

There is no additional charge to you. The support comes from Kate's Treasures15 as part of our commitment to helping rescue dogs receive safety, care and another chance.

Why is dog rescue important to Kate's Treasures15?

Arya, our Staffordshire Bull Terrier and Chief Drama Officer, is a rescue dog herself.

Knowing what a second chance meant to her made supporting other rescue dogs an important part of what I want Kate's Treasures15 to achieve.


UK Delivery

How much is UK delivery?

Standard UK delivery is FREE on every order placed directly through the Kate's Treasures15 website.

There is no minimum spend required.

Is there a minimum spend for FREE UK delivery?

No. FREE standard UK delivery applies to all orders placed directly through the Kate's Treasures15 website, regardless of the order value.

Where do you deliver?

Website orders are available for delivery within England, Scotland, Wales and Northern Ireland.

How quickly do you dispatch orders?

Dad's Collection: Orders placed before 6am on a working day are dispatched the same day. Orders placed after 6am are dispatched the next working day.

Other Products: Most are dispatched within 1 to 3 working days, unless a different timeframe is shown on the product page.

Personalised Products: Please check the individual product description.

Will my order be tracked?

Yes. Orders are sent using a suitable tracked UK delivery service.

Dad's Collection is normally sent using Royal Mail Tracked 48.

Can my order arrive in more than one parcel?

Yes. Some products have different preparation or dispatch times, so an order may occasionally arrive in more than one parcel.

You will not be charged additional delivery costs if your website order needs to be sent in more than one parcel. Separate tracking information will be provided where available.

Do you ship outside the UK?

International orders cannot be placed through the Kate's Treasures15 website checkout.

Selected products may be available internationally through our eBay shop, subject to the delivery terms shown on the individual listing.


Dad's Collection

What condition are Dad's Collection items in?

Condition information is provided within each individual listing, including relevant details about the disc, case, artwork, packaging or included inserts.

Photographs show the actual item available wherever possible.

Are sealed items opened?

No. Products sold as sealed remain unopened. Any relevant visible storage wear or outer packaging issues will be shown or described where possible.

Are Dad's Collection items one-offs?

Many are individual copies from Dad's personal collection and cannot be replaced once sold. Occasionally the same title may appear more than once if Dad owned different editions or multiple copies.

What if I am looking for something that is not listed?

Thousands of items from Dad's Collection are still waiting to be added to the website.

Tell us what you are looking for through Arya's Treasure Hunting Service and we will check the collection for you.


Personalised Products

How do I provide personalisation details?

Please follow the instructions shown on the individual product page and carefully check names, dates, spelling and wording before completing your order.

Can I change or cancel a personalised order?

Please contact us as quickly as possible if you notice a mistake. Changes cannot be guaranteed once preparation or production has begun.

Full cancellation and return information is available in our Cancellation Policy and Returns & Refunds Policy.


Returns & Problems With an Order

Can I return an order if I change my mind?

Where change-of-mind rights apply, yes. Please see our Returns & Refunds Policy for the return window, postage information and any applicable exclusions.

What if my order arrives damaged, faulty or incorrect?

Please contact us as soon as possible with your order number and photographs where relevant. We will review what has happened and help arrange the appropriate solution.

Payments

Which payment methods can I use?

Available payment methods are displayed securely during checkout and may vary depending on your device and the payment services currently enabled.

Does Kate's Treasures15 store my card details?

No. Payments are processed through the secure payment services available through our Shopify checkout. Kate's Treasures15 does not receive or store your complete card number or card security code.

Still Have a Question?

Email: contact@katestreasures15.co.uk

If your question relates to an existing order, please include your order number so we can find it quickly.

A Paw from Arya

If your question concerns tennis balls, blankets or why the Staffy has not been given a snack recently, I am afraid Kate may refer the matter directly to me.

★★★★★ 5 Paws from Arya
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