❓ Frequently Asked Questions

Last updated: March 2026

About Us

Q: What's the story behind Kate's Treasures15?

Dad was an actor and scriptwriter who spent decades collecting world cinema films and books. The 15 is his birthday. When he passed, Kate started this business to honour his legacy and share his collection with people who truly appreciate it.

Q: Who runs this?

Kate handles everything personally. Arya, our rescue Staffordshire Bull Terrier, is the Chief Drama Officer and oversees quality control.

Charity

Q: How does the 20% donation work?

20% of every website order goes to Arundawn Dog Rescue. We donate regularly and keep proof of every donation. Even if you return your order, the donation is still made.

Q: Do affiliate links support Arundawn too?

Yes. When you shop via our affiliate links, we may earn a commission from the brand, and 10% of that commission is donated to Arundawn Dog Rescue. (This is 10% of the commission, not 10% of your order value.)

Q: Who is Arundawn Dog Rescue?

Arundawn saves dogs facing euthanasia from council pounds. They have been doing this for over 46 years.

Shipping

Q: How fast do you ship?

We process orders within 1 to 2 working days. UK delivery is FREE tracked shipping and usually takes 2 to 4 working days from dispatch. You will receive a tracking number by email.

Q: Do you ship internationally?

Yes. We ship Dad's Collection and selected eligible Avon items that are non-liquid and non-flammable to Republic of Ireland, Mainland Italy, Mainland France, Netherlands, Germany, Sweden, Finland, Austria, and Denmark using Royal Mail Tracked International.

Orders under £30 cost £9 shipping. Orders £30 and over qualify for free shipping. Eligible items can be checked out directly on the website. See our International Shipping page for full details.

Q: My tracking hasn't updated. Should I worry?

Usually not. Tracking can take 24 to 48 hours to show the first update. This is normal.

Returns

Q: What's your return policy?

Returns are accepted within 14 days of delivery. For change of mind returns, items must be returned in the same condition as received and the customer is responsible for return postage. Email contact@katestreasures15.co.uk and we will reply within 24 hours Monday to Friday.

Q: What can't be returned?

• Items marked final sale cannot be returned for change of mind
• Sale items are non-refundable for change of mind
• Opened cosmetics or skincare cannot be returned for hygiene reasons
• Sealed DVDs or CDs cannot be returned once the seal is broken
• Digital Gift Cards are non-refundable

Q: What if something arrives damaged or faulty?

Please contact us within 48 hours of delivery with photos of the item and outer packaging. We will sort it out for you.

Payment

Q: What payment methods do you accept?

We accept major cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is secure through Shopify.

Contact

Q: How do I reach you?

Email contact@katestreasures15.co.uk. We reply within 24 hours Monday to Friday.

Q: Can I change or cancel my order?

If your order has not been dispatched, we can usually cancel it. Once dispatched, cancellations are not possible, but you can return the item under our Returns Policy.

Q: What about affiliate products?

Affiliate partner orders such as Avon, Imperial Candles, Rebel Aromas, and Scentsy are fulfilled by the brand and follow their own policies. Contact them directly or email us and we will help you find the right route. Please note: 10% of affiliate commissions go to Arundawn Dog Rescue.