Frequently Asked Questions
Q: What is Kate's Treasures15?
A: We're a family business celebrating unique treasures - from dad's world cinema collection to carefully curated gifts, home décor, and beauty products. Our heart is in sharing stories and supporting local rescue dogs.
Q: Who runs the business?
A: Kate leads the business, with our rescue Staffordshire Bull Terrier Arya as Chief Drama Officer. We're a family team based in West Sussex, keeping dad's passion for collecting alive.
Q: Do you support charity?
A: Yes! 10% of every purchase goes to Clymping Dog Sanctuary. We're committed to making a difference with every order.
Shipping & Delivery
Q: How do you ship?
A: We offer FREE UK tracked shipping, with most orders arriving within 2-4 working days. Different product lines may arrive in separate parcels for fastest delivery.
Products
Q: What makes dad's collection special?
A: Dad spent decades curating world cinema, rare books, and music. Each item was chosen with passion and knowledge - when they're gone, they're truly gone forever.
Q: Who reviews the products?
A: Arya, our Chief Drama Officer, provides expert reviews with her signature "5 PAWS OUT OF 5" rating system!
Returns & Refunds
Q: What's your return policy?
A: 30-day returns for UK orders. Contact us at contact@katestreasures15.co.uk for details.
Rewards & Discounts
Q: Do you offer discounts?
A: Sign up to our newsletter and get 15% off using code TREASURES15! We're launching our exciting loyalty program.
Contact & Support
Q: How can I reach you?
A: Email us at contact@katestreasures15.co.uk or use our website chat. We respond within 24 hours and love hearing from our customers!
Last updated: September 2025