Frequently Asked Questions
Frequently Asked Questions
Last updated: July 2026
Shopping with a small independent business should feel personal, straightforward and reassuring.
The answers below cover the questions we are asked most often. Please get in touch if you need anything else. You will always hear from a real person rather than being sent around in circles by a mysterious customer-service robot.
About Kate’s Treasures15
Q: What is the story behind Kate’s Treasures15?
Kate’s Treasures15 was created from Dad’s legacy.
Dad was an actor and scriptwriter who spent decades building an extraordinary collection of world cinema, films, books, CDs and other treasures. I wanted his collection to be appreciated, enjoyed and passed on rather than packed away and forgotten.
The number 15 comes from Dad’s birthday, keeping his memory at the heart of the business.
The website now brings together Dad’s Collection, home fragrance, gifts, homeware, pet products and other carefully chosen treasures that feel right for the little world we are building.
Q: Who runs the business?
I am Kate, and I handle the business personally, including listings, photographs, stock, customer service, packing and the occasional firm conversation with technology when it refuses to cooperate.
Arya, our rescue Staffordshire Bull Terrier, holds the senior position of Chief Drama Officer. Her responsibilities include supervising parcels, reviewing products and appearing whenever a photograph is being taken that does not involve her.
Discounts and Loyalty Rewards
Q: Do new customers receive a discount?
Yes. Every new customer can receive 10% off their first Kate’s Treasures15 website order over £10.
You do not need to subscribe to the newsletter to receive the first-order discount.
Q: What do newsletter subscribers receive?
Newsletter subscribers receive an ongoing 15% discount on future Kate’s Treasures15 website orders over £10 for as long as they remain subscribed.
Subscriber rewards apply to eligible products purchased directly through the Kate’s Treasures15 website.
Q: Can discounts be combined?
Discounts cannot normally be stacked with other offers unless they have been specifically set to combine.
Selected sale items, multi-buy promotions, excluded products and affiliate partner purchases may not qualify. Where more than one eligible saving is available, Shopify will calculate the best permitted discount or combination at checkout.
Q: What are the Dad’s Collection multi-buy savings?
- Buy 2 eligible items: Save 10%
- Buy 3 eligible items: Save 15%
- Buy 4 or more eligible items: Save 20%
Eligible books, DVDs, Blu-rays and CDs can be mixed and matched. The saving is applied automatically at checkout.
Supporting Arundawn Dog Rescue
Q: How does the 20% donation work?
20% of every website order supports Arundawn Dog Rescue.
Donations are recorded through our business accounts and passed on regularly. The donation is still honoured if an order is later returned.
Every website purchase helps support dogs who need care, safety and the chance to begin again.
Q: Do affiliate purchases support Arundawn too?
Yes. We may earn a small commission when you shop through one of our selected partner links, at no additional cost to you.
A portion of those affiliate earnings also helps support Arundawn Dog Rescue.
Q: Who is Arundawn Dog Rescue?
Arundawn Dog Rescue has spent more than 46 years helping vulnerable dogs, including dogs at risk in council pounds.
Rescue work means a great deal to us, particularly after welcoming Arya into our family and seeing how much love, personality and considerable drama one rescue dog can bring into a home.
Kate’s Treasures15 also supports rescue awareness, local fundraising events and community dog shows throughout the year.
UK Delivery
Q: How quickly do you send orders?
Orders are normally processed within 1 to 2 working days.
UK orders include FREE tracked delivery and usually arrive within 2 to 4 working days after dispatch.
Tracking details are sent by email. Please check your junk or spam folder if the message has not appeared.
Q: My tracking has not updated yet. Should I worry?
Usually not. Tracking may take between 24 and 48 hours to show its first movement, particularly during weekends, bank holidays or busy postal periods.
Please contact us if the tracking still appears unchanged after that time and we will check it for you.
International Delivery
Q: Do you ship outside the UK?
Dad’s Collection and selected eligible products can currently be sent to:
- Republic of Ireland
- Mainland Italy
- Mainland France
- Spain
- Greece
- Netherlands
- Germany
- Sweden
- Finland
- Austria
- Denmark
Dad’s Collection orders under £30: £9 Royal Mail Tracked International delivery.
Dad’s Collection orders of £30 or more: FREE international delivery.
Different thresholds or delivery services may apply to products within the Exclusive European Collection.
Only products approved for international delivery will be available at checkout. Please visit our International Shipping page for full details, including customs and import charges.
Dad’s Collection
Q: Are the pre-owned DVDs, Blu-rays and CDs tested?
Yes. Every pre-owned disc is tested before it is listed.
The condition of the case, artwork, outer box, booklet and any included inserts is described individually, with photographs showing the actual item available.
Q: Are sealed DVDs, Blu-rays and CDs tested?
Sealed items remain unopened in their original packaging, so the discs cannot be tested without breaking the seal.
Any visible storage wear, loosened wrapping or marks to the outer packaging will be shown and described within the listing.
Q: What if I am searching for a title that is not on the website?
Thousands of items from Dad’s Collection are still waiting to be added.
Tell us what you are looking for through Arya’s Treasure Hunting Service and we will check the collection for you.
Returns and Problems With an Order
Q: What is your returns policy?
Returns are accepted within 14 days of delivery.
Change-of-mind returns must be sent back in the same condition in which they arrived. Customers are responsible for return postage unless the item is faulty, damaged or not as described.
To arrange a return, email contact@katestreasures15.co.uk. We aim to reply within 24 hours, Monday to Friday.
Q: Are there any products that cannot be returned?
- Items clearly marked as final sale
- Sale items returned solely because of a change of mind
- Opened cosmetics, skincare or hygiene-sensitive products
- Sealed DVDs, Blu-rays or CDs after the original seal has been opened
- Digital gift cards
Q: What if my order arrives damaged or faulty?
Please contact us within 48 hours of delivery and include clear photographs of the item and its packaging.
We understand how disappointing a damaged order can be and will do our best to resolve the problem as quickly as possible.
Payments
Q: Which payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.
Payments are processed securely through Shopify. Kate’s Treasures15 does not receive or store your full card details.
Changes, Cancellations and Contact
Q: How can I contact you?
Email contact@katestreasures15.co.uk.
We aim to reply within 24 hours, Monday to Friday. You will normally hear directly from Kate.
Q: Can I change or cancel my order?
Orders can usually be changed or cancelled if they have not yet been dispatched.
Please contact us as soon as possible, as orders may be packed quickly. Once an order has been dispatched, it cannot be cancelled, although a return may still be arranged under our returns policy.
Partner Brands and Affiliate Orders
Q: What happens when I shop through a partner link?
Partner orders from brands such as VivaMK and Oriflame Sweden are completed directly on the brand’s official website.
The partner brand handles payment, dispatch, delivery updates, customer service and returns under its own policies.
Kate’s Treasures15 discount codes, subscriber rewards and multi-buy offers cannot be used on partner-brand websites.
We may earn a small commission when you shop through selected links, at no additional cost to you. A portion of those earnings also helps support Arundawn Dog Rescue.
Please contact us if you are unsure whether an item is sold directly by Kate’s Treasures15 or through one of our partner brands.
Right darlings... Kate has answered all the sensible questions about deliveries, discounts, returns and payments.
Important matters such as “Does Arya need another biscuit?” and “Why has nobody complimented Arya recently?” remain under active investigation.
Please contact Kate with normal questions. Snack-related emergencies may be reported directly to me by opening the correct cupboard.
Arya, Chief Drama Officer & Customer-Service Supervisor
20% of every website order supports Arundawn Dog Rescue, alongside rescue awareness, local fundraising events and community dog shows throughout the year.
Thank you for supporting Dad’s legacy, our small family business and vulnerable dogs who deserve safety and a second chance.
Last updated July 2026
