At Kate's Treasures15, we want you to be completely happy with your purchase. As a family business honouring my father's legacy, customer satisfaction is at the heart of everything we do.

 

Our Promise to You

We offer a 30-day return window from the date you receive your order. If something isn't quite right, we're here to help make it better!

 

How Returns Work

To be eligible for a return:

• Items should be in their original condition: unworn or unused, with tags attached, and in original packaging
• Please have your proof of purchase handy (order confirmation email works perfectly!)
• Contact us at contact@katestreasures15.co.uk or via our website chat to start the process

Return shipping costs are covered by the customer. We recommend using a tracked shipping method for peace of mind.

 

Preloved Treasures

Our preloved items are carefully checked before shipping. If you receive a preloved item that doesn't match our description or has an issue:

• Email us at contact@katestreasures15.co.uk within 2 days of receiving your order
• Include clear photos of the issue
• We'll review and provide a prepaid return label if needed
• We aim to respond to all inquiries within 1 business day

 

Oops! Damaged or Incorrect Items

We take great care in packing your treasures, but sometimes things happen. If your item arrives damaged or incorrect:

• Please let us know within 2 days
• Send us photos of the issue
• We'll work quickly to make it right!

 

Items We Can't Accept for Return

For hygiene and safety reasons, we cannot accept returns on:

• Perishable goods
• Custom or personalised items
• Personal care items
• Hazardous materials
• Sale items or gift cards

Not sure if your item qualifies? Just ask – we're happy to help!

 

Exchanges

For the fastest service, we recommend placing a new order for the item you want and returning the original for a refund. This ensures you get your new treasure as quickly as possible!

 

Refund Process

Once we receive and inspect your return:

• We'll send you an email to let you know we've received it
• If approved, your refund will be processed within 2 business days
• Funds typically appear in your account within 7 business days (depending on your bank)

 

Partner Brands (Avon, Scentsy, Imperial Candles)

As an independent consultant for Avon, Scentsy, and Imperial Candles, purchases made through our affiliate links are subject to each brand's own return policies. When you click to shop these brands, you'll be directed to their official sites to complete your order.

 

We're Here to Help!

Have questions? Need assistance? We're just an email away at contact@katestreasures15.co.uk.

Thank you for supporting our small business! Remember, 10% of every purchase is donated to Clymping Dog Sanctuary.