Don't Worry, Be Happy: Our Simple Return Policy
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🧾 Returns & Refunds at Kate’s Treasures15
Because even treasure sometimes needs to be re-buried.
Look, we get it, sometimes you order something and it’s not quite what you had in mind. Maybe the size was off. Maybe it clashed with your wallpaper. Maybe you forgot you ordered it at 11pm while watching true crime documentaries.
Whatever the reason, we’ve got your back.
Here’s how it works 👇
🗓 You’ve Got 30 Days
From the day your treasure lands on your doorstep, you’ve got 30 days to decide if you love it... or want to lovingly return it.
To start the process:
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💬 Hit us up on the website chat (quickest way!)
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📩 Or email us at contact@katestreasures15.com
Please don’t just post stuff back unannounced — it freaks out the team and confuses the postie.
📦 Returning Something? Here's What We Need
To qualify for a return, your item must be:
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In original condition (unused, not reimagined into an art project)
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In original packaging if possible
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Accompanied by your order confirmation or receipt
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Pre-approved by us — no mystery boxes, please!
💡 Return postage is on you (unless something’s arrived broken or just plain wrong — in that case, we’ll sort it).
Tracked shipping is your best friend. That parcel’s going on a journey, after all.
♻️ Preloved, Not Pre-destroyed
We love second-hand gems, but if your item shows up looking more “bargain bin at the apocalypse” than “gently used,” snap some pics and contact us within 2 days.
If it’s genuinely damaged or defective, we’ll get a prepaid return label to you faster than you can say “was this haunted?”
🚫 What You Can’t Send Back
We’d love to take everything back, but even we have limits:
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Perishable goods (no wilting flowers, thanks)
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Personal care items (once opened, they’re yours)
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Custom or personalised items (unless we made a boo-boo)
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Flammable or hazardous stuff (our postman asked very nicely)
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Gift cards or sale items (all sales = final)
If you’re unsure, just ask! We’re friendlier than a mug of tea on a cold day.
🔄 Fancy an Exchange?
Easy fix:
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Place a new order for what you want
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Return the original
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Pat yourself on the back for being so efficient
It’s quicker than waiting around for a swap.
💳 Show Me the Money
Once your return arrives and passes inspection (nothing too serious, promise), your refund will be processed within 2 business days.
If it hasn’t landed back in your account within 7 working days, give us a nudge — we’ll follow up like polite bounty hunters.
🧐 Want the Super Serious Version?
We’ve got a very official, no-jokes Returns & Refunds Policy tucked safely on our website. You can find it in the footer or Help section. It’s neat, thorough, and much more straight-faced than this page.
❓ FAQ Time – Real Questions, Fun Answers
⏰ How long do I have to return my item?
You’ve got 30 days from the delivery date. That’s more than enough time to decide if it fits your vibe.
📬 How do I return something?
Chat with us via our website (faster) or email us. We’ll guide you step by step.
📦 What if I send it back without telling you?
Please don’t. We love surprises, just not in parcel form. Contact us first!
💔 What if my item arrives damaged or not what I ordered?
Send us a message within 2 days, attach photos, and we’ll fix it faster than you can say “return label.”
🚚 Do I pay for return shipping?
Usually, yes. But if it’s our fault, we’ll handle the cost and send you a prepaid label.
💰 When do I get my refund?
Within 2 business days of receiving and checking the item. Banks might take up to 7 days to process it.
🛍 Can I swap it for something else?
Sure — just place a new order and return the original. It’s faster for everyone.
🧼 Can I return used or opened items?
Only if they arrived that way. Otherwise, if it’s been used, opened, or lived in… it’s yours to keep.
❓Still have questions?
Chat to us on the website — it’s quicker than email and much friendlier than yelling into the void.